Feedback & Complaints

If you have feedback or a complaint regarding any service, decision or activity of the Council, we would like to hear from you.

Customer service team members behind the counter at the Town Hall.Your feedback on our processes, decisions, service and staff is really important to us. We use feedback from you, positive or negative, to review and improve our services and processes.

If you make a complaint we will deal with it fairly, promptly and confidentially. For more information on our approach, download: Complaints Policy


General feedback

You can provide your feedback or make a complaint by completing our Online General Feedback Form

If you have an issue that requires immediate attention, please phone the Council on 08 8366 4555.

How will my feedback or complaint be handled?

Your feedback or complaint will be referred to the relevant department within the Council and a response provided to you.

If you submit a complaint, the Council aims to ensure that issues which are the subject of the complaint are addressed promptly, to your satisfaction and in a manner which, as far as possible, ensures that such issues will not be the subject of future similar complaints.

If you are not happy with the resolution then you may wish to apply for a review of the decision. For more information, download: Review of Decisions Procedure or visit: Council Decision Making webpage.


What if I'm not satisfied with the result?

If you are unhappy with the Council’s complaints handling process you can seek assistance from the Office of the Ombudsman. For more information, visit: Ombudsman SA


Website Feedback

Please help us continue to improve our website by providing us with your feedback.

Online Website Feedback Form