Rights & Responsibilities

The Council respects the rights of members of the community to receive appropriate and quality services.

Image of a woman and older woman talkingCommunity Care Services which are funded through the Commonwealth Home Support Program (CHSP) and the South Australian Home and Community Care Program (SA HACC), are required to maintain certain standards in order to provide good quality care.

When you use any of the Council's Home Support Services you have a number of rights and some responsibilities too.

 

Your rights

As a person using Home Support Services, these are your rights.

The Council recognises your right to:
Be treated and accepted as an individual and to have your individual preferences respected
Be treated with dignity, with your privacy respected
Be assessed for access to services without discrimination
Be informed about available services and be involved in identifying community care most appropriate for your needs
Choose the care and services that best meet your assessed needs, from the community care services that can be provided and within the limits of the resources available
Participate in making decisions that affect you
Receive care that is respectful of oneself, your family and home
Pursue any complaint about service provision without retribution
Choose a person to speak on your behalf for any purpose.

Your responsibilities

While you have a number of rights as a person receiving Home Support Services, you have some responsibilities to the people who provide you with care.

The Council asks that you:
Respect the rights of service providers and Council staff, including their right to work in a safe environment
Accept responsibility for the results of any decision you make which impacts on the delivery of services
Co-operate and assist Council staff to provide you with the services you have agreed are appropriate to your needs
Acknowledge that your needs may change and negotiate modifications of care and services as your needs change
Provide the information required to assist the service to develop, deliver and review a service plan.

 

Contact

Community Care Services
T: 08 8366 4601