Help at Home

The Council provides practical 'help at home' services to assist people to remain living independently in their own homes.

help at home thumb The Council’s Home Support Program has been designed to work in partnership with clients and carers, to help frail older and younger disabled members of the community stay in their own homes and to promote independence.

Find out more:

 

What support is available?

Short-term cleaning & personal care

This service is generally offered to people who have a temporary incapacity or have returned home after a hospital stay.

The amount of assistance provided can be up to 15 hours per year.

Cleaning includes: Personal care may include:
Mopping Showering
Vacuuming Dressing
Cleaning bathroom and toilet Laundry

Long-term cleaning assistance

This service is generally offered to people who need ongoing assistance with cleaning in their home.

Cleaning includes mopping, vacuuming, bathroom and toilet.

The amount of assistance provided can be up to 1.5 hours per fortnight.

 

Shopping list services

This service is available to residents who are unable to go to the supermarket and do their own shopping.

A Community Support Officer will complete a shopping list, which has been prepared by the resident, at a supermarket of his or her choice.

 

Home maintenance & modifications

This service provides basic home maintenance assistance, with a focus on safety in the home environment.

Home maintenance may include:
Yard tidies Minor small tree cut backs Minor fence repairs
Replacement of tap washers and light bulbs Installation of locks Annual window cleaning
Minor carpentry repairs Gutter cleaning  
Home modifications include the installation of:
Rails, ramps, bannisters

Eligibility

The Council's Home Support Services are provided on the basis of assessed need and eligibility.

To be eligible for Home Support Services you need to:

  • live in the Council area
  • live at home
  • be an older (over 65 years of age) person with a moderate to severe disability or their carer
  • be a younger person (18 to 64 years of age) with a moderate to severe disability or their carer
  • be likely to need to go into an aged care home or hospital for care if you are not being provided with support.  

Find out how to apply below.

 

How to apply

Residents in need of Services can refer themselves or may be referred to the Council by a family member, carer or General Practitioner


Younger disabled residents

Residents living with a disability who are aged 18-64 years of age can refer themselves or may be referred to the Council by a family member, carer or General Practitioner.

Once a referral is received a Home Support Officer from the Council will contact the resident to organise a convenient time to meet and discuss his or her needs. This initial meeting will take approximately 45-60 minutes. 

 

Older Residents

The Commonwealth Home Support Programme (CHSP) has commenced, replacing the former Home and Community Care (HACC) Program. 

Older residents (i.e. aged 65 years and over or 50 years and over for Aboriginal and Torres Strait Islanders) who need assistance with daily living and would like to access services from the Council’s Home Support Program, must first register with the My Aged Care contact centre.

Please note that My Aged Care may refer you to a Regional Assessment Service so your needs and goals can be properly explored and services co-ordinated.

Once the Council receives the referral from My Aged Care, a Home Support Officer from the Council will contact you to discuss the service requested.

To register, visit My Aged Care or call them on 1800 200 422.

 

Cost of services

Subsidised fees apply for services and for the cost of materials.
Cleaning and personal care: Cost: Cancellation fee:
Cleaning assistance $6.50 per hour $4.50
Personal care $7.00 per hour $5.00
Shopping list $7.00 N/A
 
Home maintenance & modifications: Cost: Cancellation fee:
Labour $14 per hour N/A
Trailer load of rubbish $13 N/A
Gutter cleaning $16 per hour N/A
Window cleaning $14 per hour ( up to 2 hours) N/A
Materials used Various N/A

Contact

Community Care Services
T: 08 8366 4611