Feedback & Complaints

If you have feedback or a complaint regarding any service, decision or activity of the Council, we would like to hear from you.

Careers - staff 5

Your feedback on our processes, decisions, service and staff is really important to us.

We use feedback from you, positive or negative, to review and improve our services and processes.

 

General feedback

You can provide your feedback by completing our online General Feedback Form.

If you have an issue that requires immediate attention, please phone the Council on 08 8366 4555.

General Feedback

 

Report a problem

To report a non-urgent problem with Council infrastructure (such as, footpath trip hazards, pot holes in the road surface and damaged playground equipment.) you can submit a report using the online Report a Problem Form.

Submitted reports are monitored during normal business hours.

In the case of an emergency (i.e. fallen tree or stormwater flooding), we recommend you call the Council on 08 8366 4555.

Report a problem


Website feedback

Please help us continue to improve our website by providing us with your feedback.

Website Feedback

 

Complaints

The City of Norwood Payneham & St Peters treats all complaints with utmost seriousness.  Every complaint which is received by the Council, will be given attention by appropriate staff in order to resolve the issues which are raised by complainants.

You can make a complaint by completing our online General Feedback Form.

If you have an issue that requires immediate attention, please phone the Council on 08 8366 4555.

Feedback

For more information, download: Complaints Handling Policy

 

Other methods

All feedback and complaints can also be submitted to the Council: