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NPSP’s 2021 Community Survey is now underway


The City of Norwood, Payneham & St Peters’ biennial Community Survey is underway, with residents and business operators being asked for their views about how the Council can continue to improve its services.

Consultancy firm, Intuito, which is based in Norwood, will undertake face-to-face interviews with a minimum of 600 residents at various locations including the Council’s Libraries, The Parade, and shopping centres, from now until the end of November. Feedback from business operators and traders will be sought online.

Mayor Robert Bria said undertaking the survey will assist the Council on how to prioritise services and programs and infrastructure.

“The Community Survey asks what is considered to be the most important areas of the Council’s service delivery. It also helps to identify areas where it can improve performance to meet the community’s needs and expectations,” Mayor Bria said.

“In the 2019 Community Survey, both residents and businesses placed ‘improving infrastructure’ such as roads, footpaths, kerbs and gutters as their top priority,” he said.

“The Council has taken this feedback seriously and continues to prioritise and fund capital works and renewal projects throughout the City. We have also overhauled the street sweeping program so it better fits with the community’s expectations of having a beautiful and clean City.”

Mayor Bria said the 2019 Community Survey resulted in changes as a direct result of the feedback which was received.

“Two years ago, residents raised environmental sustainability as a key area of concern. In response, the Council has committed to further greening and cooling the City by increasing the number of new street trees planted each year,” he said.

“The Council has also introduced a range of sustainability initiatives including the adoption of a Corporate Carbon Emission Reduction Plan, which commits the Council to zero corporate carbon emissions by 2030.

“In 2019, we were told that residents and businesses wanted more parking options. Since then, we have been working with the community and traders on developing a City wide parking policy.

“If a surveyor asks for your feedback the Council would be very grateful if you took a few minutes to participate. Direct and relevant input about our community is exactly what the Council is after.”

The surveyors will be carrying identification to verify their credentials. For more information about the Community Survey visit

Media enquiries: Mayor Robert Bria on 0431 754 077