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Review of Community Services for Older People

Review of Community Services for Older People

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Category: Consultation

The City of Norwood Payneham & St Peters provides a range of services and programs that support older people to age well. We are seeking community feedback in identifying where the Council can be of the most assistance and have the greatest impact to ensure we best meet the needs of our older residents.

Ageing well is not only about access to services. It is also about being healthy, active, independent and able to participate in social activities and community life, as well as feeling safe, valued and supported.

We are seeking input from all sections of our community because everyone has a shared interest in how we assist older residents.

Who we want to hear from

We want to hear from you, whether you are:

  • An older person aged 60 years or older
  • Family member, carer of an older person
  • Somebody who is about to start planning for their ageing journey.

What we want to understand

  • The services older people currently use and how these are valued
  • What older people most need to remain active and independent and to age well
  • What people who are approaching older age need to help plan their autumn years.
  • How the Council can best assist
  • How Council services can work best with other services in the area.

How your responses and feedback will be used

The survey is part of a review being undertaken by independent consultants, Strategic Solutions Co. The results of the survey will help shape recommendations about the future direction of the Council’s services for older people.

The survey will also help to shape the feedback the Council will provide to the Australian Government’s review of the Commonwealth Home Support Programme (CHSP).

Have your say!

There are two ways residents and ratepayers can share their feedback:

Community Aged Care Services Survey

Online comments form

Complete the online comments form using the button above, or download the Comments Form (PDF) and drop your completed form to the Norwood Town Hall or our three libraries.

Participate in an in-person workshop

You are also invited to participate in an in-person community workshop to further explore the services and programs that support older people to age well in our community.

Registrations are essential.

  • Community Workshop
    Thursday 29 October 2026 | 10am-12pm 
    Payneham Library, 101 Payneham Road, St Peters

Book online for the workshop

Consultation closes Monday, 9 November 2026.

Next steps

The survey is part of a broader strategic review of the service.

Findings will be presented in a report to the Council and published on the Council’s website.

See the timeline below for key stages and dates. 

Timeline

  • Consultation opens

    Friday 2 October 2026

    Complete

  • Community workshops

    Thursday 29 October 2026

    Scheduled

  • Consultation closes

    Monday 9 November 2026

    Scheduled

  • Analysis of results

    November/December 2026

    Scheduled

  • Review Report to Council

    Date to be confirmed

    Scheduled

Location

City of Norwood Payneham & St Peters (City-wide)

Key dates

Consultation closes

Consultation opens

Who's listening?

Contact Rosanna Busolin

Contact role Manager, Community Services

Phone 8366 4600

Email communityengagement@npsp.sa.gov.au