Customer Service Officer
Role Description
• Supportive and dynamic environment
• Great location, based on The Parade, Norwood
Are you an enthusiastic and highly motivated individual with exceptional customer service skills?
We are seeking a professional, goal oriented & enthusiastic individual dedicated to the delivery of first rate customer service.
The Customer Service Officer is a key member of the Customer Services Team, with a reporting relationship to the Manager, Finance.
To be successful in this role you will be passionate about delivering high quality customer service across the City of Norwood Payneham & St Peters and take ownership to resolve issues in a timely and friendly manner.
This role offers great versatility and would suit someone who enjoys assisting in a wide variety of administrative tasks, as well as providing the expertise to identify and implement process improvement strategies to increase effectiveness and efficiency across the business unit.
Key Requirements:
• Undertake cashiering, switchboard / contact centre and customer service desk duties on a rotational basis ensuring the provision of ‘Customer Service Excellence’.
• Provide a range of information on the Council’s services, programs and activities to customers either face to face, over the telephone or via email contact.
• Respond to customer enquiries in a professional, timely and friendly manner.
• Coordinate customer service requests and transactions, providing general information and professional advice ensuring customer needs are continuously met.
• Use initiative within the scope of established work procedures and guidelines to resolve customer issues and or complaints.
• Assist with a variety of administrative tasks, supporting different departments across the Council.
• General word processing, preparation of letters, creation of spreadsheets and presentations as required.
• Identify and implement system, policy, process and service improvements to increase capability, effectiveness and efficiency of customer service functions.
Key Skills, Knowledge and Experience
• Demonstrated experience in a professional customer service role.
• Excellent working knowledge of customer service and associated administrative office systems, reception procedures and the use of office equipment and technology involving telephone systems and Microsoft Office Suite, including strong computer literacy skills.
• Proven ability to deliver consistent, professional quality customer service, displaying the ability to elicit and analyse relevant information and provide accurate and timely responses to a range of culturally diverse customer requests.
• Effective time management skills, including the ability to organise and prioritise work, with tight and often conflicting timeframes.
• Accurately undertake financial management tasks, including processing and receipting of Council payments, end of day balancing and banking.
• Strong communication skills with proven ability to build positive relationships.
• Display attributes of initiative, responsibility and decisiveness to achieve team and individual goals.
• Enthusiastic, friendly and engaging team player.
• Certificate III in Business Administration or equivalent would be looked upon favourably.
This position requires you to hold a National Criminal Record (Police) Clearance.
Additional Information
| Job Title / Number: | Customer Service Officer (Job # qA86793) |
|---|---|
| Department: | Corporate Services |
| Type: | Full-Time |
| Location: | 175 The Parade. |
| Supporting Document: | Position & Person Description |
| Application Close Date: | 04/02/2022 |
| Application Close Time: | 12:00 PM |
Contact Details
| Position Title: | Manager, Finance |
|---|---|
| Department: | Corporate Services |
| Name: | Andrew Alderson |
| Phone: | 8366 4548 |
| Email: | aalderson@npsp.sa.gov.au |
