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Help at Home

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The Council provides practical support to help residents remain living independently in their own homes.

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The Home Support Program is designed to assist frail older people and adults living with disability by promoting safety, comfort and wellbeing.

Download: Home Support Program Brochure

Eligibility

To access Home Support Program services, you must:

  • Live in the Council area
  • Live independently at home.

 Be:

  • A person aged 65 or over with moderate to severe disability, or their carer
  • A person aged 18–64 living with moderate to severe disability, or their carer
  • At risk of requiring residential aged care or hospitalisation without support

Available services

Cleaning (long-term) 

Ongoing support is available for residents who need help maintaining a clean and safe home environment.

Up to 2 hours per fortnight. 

Cleaning May include:

  • Mopping floors
  • Vacuuming
  • Cleaning bathrooms and toilets
  • Laundry
  • Changing bed linen
  • Cleaning kitchen surfaces.

Home maintenance and modifications 

This service focuses on improving safety and accessibility within the home.

Maintenance may include:

  • Basic yard tidying
  • Minor tree trimming and fence repairs
  • Replacing tap washers and lightbulbs
  • Gutter and window cleaning (annual)
  • Minor carpentry work
  • Installing locks.

Modifications may include:

  • Grab rails
  • Ramps
  • Bannisters.

How to apply

Adults living with a disability (18–64 years)

You or someone on your behalf (a family member, carer or GP) can make a referral directly to the Council.

A Home Support Officer will contact you to arrange an initial meeting (45–60 minutes) to understand your needs.

Older residents (65+ or 50+ for Aboriginal and Torres Strait Islander people)

To access services, register first with My Aged Care or call 1800 200 422. You may be referred to a Regional Assessment Service for further evaluation.

After referral, a Council officer will contact you to discuss your support plan.

Service fees

Subsidised rates apply. Fees are listed below.

Service Cost per hour Additional Fees
Cleaning assistance $12.00  $10.00 cancellation fee
Shopping list $10.00 (per person) N/A
Escorted shopping $13.00  N/A
Shopping car transport (for those unable to use community bus) $11.00 (per person) N/A
Labour (maintenance/modifications) $20.00 (per hour, per worker) N/A
Trailer load of green waste $15.00 N/A
Gutter cleaning $20.00 $17.00 cancellation fee
Specialist gutter cleaning $24.00 $17.00
Window cleaning (up to 2 hrs) $20.00 $17.00
Materials used At cost N/A

Contact

For more information, contact our Community Care Services Team on 08 8366 4611 or email: townhall@npsp.sa.gov.au