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Rights & Responsibilities

The Council respects the rights of members of the community to receive appropriate and quality services.

Community - Your rightsCommunity Care Services which are funded through the Commonwealth Home Support Program (CHSP) are required to maintain certain standards in order to provide good quality care.

When you use any of the Council's Home Support Services you have a number of rights and some responsibilities too.

Your Rights Brochure


Your rights

As a person using Home Support Services, the following are your rights.

The Council recognises your right to:

  • be treated and accepted as an individual and to have your individual preferences respected
  • be treated with dignity, with your privacy respected
  • be assessed for access to services without discrimination
  • be informed about available services and be involved in identifying community care most appropriate for your needs
  • choose the care and services that best meet your assessed needs, from the community care services that can be provided and within the limits of the resources available
  • participate in making decisions that affect you
  • receive care that is respectful of oneself, your family and home
  • pursue any complaint about service provision without retribution
  • choose a person to speak on your behalf for any purpose.

Your responsibilities

While you have a number of rights as a person receiving Home Support Services, you have some responsibilities to the people who provide you with care.

The Council asks that you:

  • respect the rights of service providers and Council staff, including their right to work in a safe environment
  • accept responsibility for the results of any decision you make which impacts on the delivery of services
  • co-operate and assist Council staff to provide you with the services you have agreed are appropriate to your needs
  • acknowledge that your needs may change and negotiate modifications of care and services as your needs change
  • provide the information required to assist the service to develop, deliver and review a service plan.

Privacy and confidentiality

In order to provide you with appropriate services, the Council needs to collect information that may be of a personal nature. In doing so, the Council respects your right to privacy.

Information the Council collects

When meeting with you for the first time, we ask questions about you and your circumstances. This information will be used to assist in providing you with suitable support, services and programs.

The information required is dependent on the type of service or program requested.

The information collected may include but is not necessarily limited to the following:

  • Your name, address and telephone number
  • Privacy consent forms
  • Your past and current health
  • Details of family members including spouse, next of kin and person(s) we may need to contact in an emergency
  • Some financial information (eg housing and pension status).

Whilst you are receiving assistance from the Council, we may record new or additional information that helps provide you with the correct services to suit your changing needs.

What the Council does with the information

Any information provided by you or your authorised representative is documented and entered into the Council’s electronic database. All information is kept secure at all times.

Limited information may also be provided to the Commonwealth Department of Health and used occasionally for management, research, and statistical analysis.

In accordance with Privacy Legislation, you can be assured that your personal information will be protected. No personal details are released – only statistical information.

The Council ensures that only those involved directly with your care have access to your details. In addition, only authorised members of staff have access to your information.  

If you have any concerns or require further information in regard to Privacy & Confidentiality please contact the Community Services unit on 08 8366 4611.


Community Care Services
T: 08 8366 4611