Help at Home
The Council provides practical 'help at home' services to assist people to remain living independently in their own homes.
The Council’s Home Support Program provides support services to help frail older and adults living with disability stay in their own homes and to promote independence.
Short-term cleaning and personal care
This service is generally offered to people who have a temporary incapacity or have returned home after a hospital stay.
The amount of assistance provided can be up to 30 hours per year.
|Cleaning includes:||Personal care may include:|
|Cleaning bathroom and toilet||Laundry|
Long-term cleaning assistance
This service is generally offered to people who need ongoing assistance with cleaning in their home.
Cleaning includes mopping, vacuuming, bathroom and toilet.
The amount of assistance provided can be up to 2 hours per fortnight.
Shopping list services
This service is available to residents who are unable to go to the supermarket and do their own shopping.
A Community Support Officer will complete a shopping list, which has been prepared by the resident, at a supermarket of his or her choice.
Home maintenance & modifications
This service provides basic home maintenance assistance, with a focus on safety in the home environment.
|Home maintenance may include:|
|Yard tidies||Minor small tree cut backs||Minor fence repairs|
|Replacement of tap washers and light bulbs||Installation of locks||Annual window cleaning|
|Minor carpentry repairs||Gutter cleaning|
|Home modifications include the installation of:|
|Grab rails, ramps, bannisters|
The Council's Home Support Services are provided on the basis of assessed need and eligibility.
To be eligible for Home Support Services you need to:
- live in the Council area
- live at home
- be an older (over 65 years of age) person with a moderate to severe disability or their carer
- be an adult (18 to 64 years of age) living with a moderate to severe disability or their carer
- be likely to need to go into an aged care home or hospital for care if you are not being provided with support.
How to apply
Residents in need of Services can refer themselves or may be referred to the Council by a family member, carer or General Practitioner.
Adults living with disability
Residents living with a disability who are aged 18-64 years of age can refer themselves or may be referred to the Council by a family member, carer or General Practitioner.
Once a referral is received a Home Support Officer from the Council will contact the resident to organise a convenient time to meet and discuss his or her needs. This initial meeting will take approximately 45-60 minutes.
The Commonwealth Home Support Programme (CHSP) has replaced the former Home and Community Care (HACC) Program.
Older residents (i.e. aged 65 years and over or 50 years and over for Aboriginal and Torres Strait Islanders) who need assistance with daily living and would like to access services from the Council’s Home Support Program, must first register with the My Aged Care contact centre.
Please note that My Aged Care may refer you to a Regional Assessment Service so your needs and goals can be properly explored and services co-ordinated.
Once the Council receives the referral from My Aged Care, a Home Support Officer from the Council will contact you to discuss the service requested.
To register, visit My Aged Care or call them on 1800 200 422.
Cost of services
|Cleaning and personal care:||Cost:||Cancellation fee:|
|Cleaning assistance||$8.50 per hour||$6.00|
|Personal care||$8.50 per hour||$6.00|
|Home maintenance & modifications:||Cost:||Cancellation fee:|
|Labour||$15.00 per hour||N/A|
|Trailer load of rubbish||$13.00||N/A|
|Gutter cleaning||$16.00 per hour||N/A|
|Specialist gutter cleaning||$20.00 per hour|
|Window cleaning||$15.00 per hour ( up to 2 hours)||N/A|
|Materials used||Various. Cost price of materials||N/A|
For more information, contact our Community Care Services Team on 08 8366 4611.