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Pay Your Rates

Home > About Council > Council Rates > Pay Your Rates

Paying your rates — explore the payment options available on this page

To make it easier to manage your payments, we offer a range of payment options — with Payble being the most flexible and convenient. 

No matter which payment method you choose, we’re here to help make the process as smooth as possible.

Pay your rates with Payble

Payble is an easy-to-use Council approved online service that puts you in control of how and when you pay your rates.

Pay Rates with Payable

With Payble, you can:

  • Set up flexible instalments – pay weekly, fortnightly or monthly
  • Choose your start date and spread payments over time
  • View your balance and manage payments at any time — no need to call the Council
  • Receive automatic reminders so you never miss a due date
  • Access everything from your phone, tablet or computer.

New to Payble?

Please note: You’ll need a mobile phone number or email address to create your Payble account. Don’t have one? No problem — Council can help set up your account. Just complete the Direct Debit Request online form

Need help?

Visit Payble Online Help Guide, watch How to Pay your Rates Using Payble or contact Citizen Services 

Other ways to pay your rates

If Payble isn’t right for you at this time, please see the other payment options below. Click here for rates instalment dates.

  • Council e-services:

    You can make a payment online through our secure e-services website.

  • Via BPAY:

    Please enter the biller code 3251 and use the 'Assessment Number' on your rates notice as your reference number.

  •  Australia Post:

    Visit an Australia Post outlet to make payment via cash, cheque, money order or debit card.

  • Phone:

    Call Citizen Services on 08 8366 4555 to pay with Visa or MasterCard.

  • In person:

    Visit the Norwood Town Hall at 175 The Parade, Norwood or any of our three libraries to make payment via cash, cheque, money order, debit or credit card.


Instalment due dates

The 2024-2025 rate instalment dates are:

Quarter:  Due date:
Quarter 1 6 September 2024
Quarter 2 6 December 2024
Quarter 3 7 March 2025
Quarter 4 6 June 2025

Late payments

The Council must receive your rate payment on or before the due dates shown above and on your rate notice, otherwise under the Local Government Act 1999, a 2 per cent fine must be charged for late payment.

Further fines must then be added each month until full payment is received and legal action may be taken without further notice.

The Council has an extensive procedure in place to recover outstanding debts, including issuing numerous notices and offering at each stage of the recovery process the opportunity to arrange to pay outstanding debts over time. It should be noted that legal action is only taken after these procedures have been exhausted.

In situations where genuine financial hardship is being experienced, the Council may postpone payment of rates, if payment of the rates would cause undue hardship and on the condition that the ratepayer pay interest on the amount affected by the postponement.

The postponement ceases to operate when the ratepayer ceases to own or occupy the land to which the rates apply, or if the financial situation of the ratepayer improves.

Contact

Citizen Services Team
T: 08 8366 4555
E: townhall@npsp.sa.gov.au