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How to Pay Your Rates

Council rate notices are issued each year in July.

COVID-19 rate relief measures

The City of Norwood Payneham & St Peters has adopted financial assistance measures to provide relief to businesses and residents in response to the COVID-19 pandemic. 

Option to delay 2019-2020 fourth quarter rate instalments

Businesses and individuals paying rates by the quarter can choose to defer their 2019-2020 fourth quarter instalment payment for up to three months from the due date of the fourth quarter instalment.

This means the next rates instalment (2019-2020 fourth quarter) can be deferred until 1 September 2020 or paid late before this date with no fines or interest applied.


Frequently asked questions

How long can I defer the payment?

Your fourth quarter instalment payment can be deferred until 1 September 2020.

If you choose to defer your payments, and they remain unpaid at the time of your 2020-2021 first quarter instalment notice, the amount will be shown as arrears on your first quarter rate instalment notice for 2020-2021.


Do I need to apply?

You do not need to apply for this relief.


Will I still receive my instalment notices?

Yes, we will still be sending you rate instalment notices as usual. 


Will interest be incurred or will I receive a late payment fine?

No interest will be incurred or late payment fines issued as long as you pay the deferred 2019-2020 fourth quarter instalment within the timeframe mentioned above.


If I haven’t paid my first, second or third quarter rate instalment, can I defer these?

No, the deferral relief only applies to 2019-2020 fourth quarter instalment payments.


I still have rates outstanding from previous years, can I defer these?

No, the deferral relief only applies to 2019-2020 fourth quarter instalment payments.


Am I still required to pay my rates?

Yes, you are still required to pay your rates, however you can defer the payment of your fourth instalment rate payment as above.


To find out more about the Council's Financial Assistance Package, visit: COVID-19: Support for the Community

COVID-19 financial hardship consideration

In addition to the option to delay 2019–2020 fourth quarter rate instalments until 1 September 2020, the Council is providing the following additional rate relief to those rate payers who have been significantly impacted as a result of the COVID-19 pandemic.


Residential rate payers

If you are experiencing financial hardship due to the COVID-19 pandemic and require an extension for payment of the fourth quarter rate instalment, please complete the COVID-19 Hardship Assessment Review Form below.


Commercial rate payers

If you are experiencing financial hardship due to the COVID-19 pandemic, you can:

  • request to have the differential rate waived for the fourth quarter rate instalment
  • request an extension for payment of the fourth quarter rate instalment

To make a request, please complete the COVID-19 Hardship Assessment Review Form below.


COVID-19 Hardship Assessment Review Form


For further information, download: Financial Hardship - COVID-19 Policy


How to Pay Your Rates

Your rate notice can be paid annually or in quarterly instalments on the first business day of September, December, March and June each year.

If you are paying by instalments, the Council will send out separate instalment notices approximately 30 days prior to each payment due date.

Payments can be made more frequently if desired, but please ensure that each quarterly instalment amount is paid by the due date indicated on your rate notice to avoid any late payment fees.


Instalment due dates

Instalment Due date
1st Instalment 15 September 2020
2nd Instalment 1 December 2020
3rd Instalment 2 March 2021
4th Instalment 1 June 2021

Late payments

The Council must receive your rate payment on or before the due dates shown above and on your rate notice, otherwise under the Local Government Act 1999, a 2 per cent fine must be charged for late payment.

Further fines must then be added each month until full payment is received and legal action may be taken without further notice.

The Council has an extensive procedure in place to recover outstanding debts, including issuing numerous notices and offering at each stage of the recovery process the opportunity to arrange to pay outstanding debts over time. It should be noted that legal action is only taken after these procedures have been exhausted.

In situations where genuine financial hardship is being experienced, the Council may postpone payment of rates, if payment of the rates would cause undue hardship and on the condition that the ratepayer pay interest on the amount affected by the postponement.

The postponement ceases to operate when the ratepayer ceases to own or occupy the land to which the rates apply, or if the financial situation of the ratepayer improves.


How to make a payment

Pay online @ Council e-services

Make a payment online using the Council's e-services website. Payment are accepted by Visa or Mastercard credit cards.

Payments are processed within 24 hours.

Pay online now


Australia Post options


Visit: Billpay.

The City of Norwood Payneham & St Peters offers the facility to pay your rates online through Australia POST billpay®.

This facility accepts payment by credit card and savings/cheque accounts and also allows you to schedule your payments in advance and access your payment history.

Please have your rates notice handy as it contains information that you will need to fill in the electronic payment form, including Billpay Code 0559 and your Reference Number, which is shown on the remittance section on the front of your rate notice.


Australia Post by telephone

Simply call 13 18 16, from anywhere in Australia, at any time, to pay your rates account using either MasterCard or Visa.

For just the cost of a local call, you can pay your rates accounts 24 hours a day, 7 days a week from the convenience of your home, workplace or even from a mobile phone (mobile phone calls are charged at mobile phone rate).

POSTbillpay by phone can save you time and expense as you do not need to visit a Council office or post office, and you are not charged for using this service. To use POSTbillpay, quote Billpay Code 0559 and the Reference Numbers shown on the remittance section on the front of your rates account.


In person at Australia Post

Rates can be paid at any branch of Australia Post. Simply present your rates account, together with your cheque, money order, cash or giroPost withdrawal, to a counter officer at any post office and your payment will be completed.


Payment by Telephone or Internet using BPay

Register for Internet or phone banking with your financial institution using BPAY.

Simply log onto your Internet banking service or call your phone banking service, select the BPAY or bill payment option and follow the simple instructions, using Biller Code 3251 and the Reference Number shown on the remittance section on the front of your rates account.


Payment by Post

Payment can be made by mail using a cheque, money order or credit card. If paying by credit card, you will need to ensure you complete all the details on the remittance section on the back of your rates account.

Mail your payment and remittance advice to:

City of Norwood Payneham & St Peters
PO Box 204


Payment at Council Customer Service Centres

Rates may be paid in person at any one of Council's three Customer Service Centres:

  • Norwood Town Hall, 175 The Parade, Norwood (8.30am to 5pm Monday to Friday)
  • Payneham Library, 2 Turner Street, Felixstow (during Library opening hours)
  • St Peters Library, 101 Payneham Road, St Peters (during Library opening hours)

Payment may be made in cash, by cheque, money order, Visa, Mastercard or EFTPOS.

 More information

For further assistance, contact our Council's Customer Service Staff