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How to Pay Your Rates

Council rate notices are issued each year in July.

How to pay your ratesCouple and Computer

Council rates can be paid annually or in quarterly instalments on the first business day of September, December, March and June each year.

If you are paying by instalments, the Council will send out separate instalment notices approximately 30 days prior to each payment due date.

Payments can be made more frequently if preferred, but please ensure that each quarterly instalment amount is paid by the due date indicated on your rate notice to avoid any late payment fees.

Instalment due dates

Instalment Due date
1st Instalment 7 September 2021
2nd Instalment 1 December 2021
3rd Instalment 1 March 2022
4th Instalment 1 June 2022

Late payments

The Council must receive your rate payment on or before the due dates shown above and on your rate notice, otherwise under the Local Government Act 1999, a 2 per cent fine must be charged for late payment.

Further fines must then be added each month until full payment is received and legal action may be taken without further notice.

The Council has an extensive procedure in place to recover outstanding debts, including issuing numerous notices and offering at each stage of the recovery process the opportunity to arrange to pay outstanding debts over time. It should be noted that legal action is only taken after these procedures have been exhausted.

In situations where genuine financial hardship is being experienced, the Council may postpone payment of rates, if payment of the rates would cause undue hardship and on the condition that the ratepayer pay interest on the amount affected by the postponement.

The postponement ceases to operate when the ratepayer ceases to own or occupy the land to which the rates apply, or if the financial situation of the ratepayer improves.

How to make a payment

Pay online at Council e-services

Make a payment online using the Council's e-services website. Payment are accepted by Visa or Mastercard credit cards.

Payments are processed within 24 hours.

Pay online now

Australia Post options


Visit: Billpay.

The City of Norwood Payneham & St Peters offers the facility to pay your rates online through Australia POST billpay®.

This facility accepts payment by credit card and savings/cheque accounts and also allows you to schedule your payments in advance and access your payment history.

Please have your rates notice handy as it contains information that you will need to fill in the electronic payment form, including Billpay Code 0559 and your Reference Number, which is shown on the remittance section on the front of your rate notice.


Australia Post by telephone

Simply call 13 18 16, from anywhere in Australia, at any time, to pay your rates account using either MasterCard or Visa.

For just the cost of a local call, you can pay your rates accounts 24 hours a day, 7 days a week from the convenience of your home, workplace or even from a mobile phone (mobile phone calls are charged at mobile phone rate).

POSTbillpay by phone can save you time and expense as you do not need to visit a Council office or post office, and you are not charged for using this service. To use POSTbillpay, quote Billpay Code 0559 and the Reference Numbers shown on the remittance section on the front of your rates account.


In person at Australia Post

Rates can be paid at any branch of Australia Post.

Simply present your rates account, together with your cheque, money order, cash or giroPost withdrawal, to a counter officer at any post office and your payment will be completed.


Payment by Telephone or Internet using BPay

Register for Internet or phone banking with your financial institution using BPAY.

Simply log onto your Internet banking service or call your phone banking service, select the BPAY or bill payment option and follow the simple instructions, using Biller Code 3251 and the Reference Number shown on the remittance section on the front of your rates account.

Payment by Post

Payment can be made by mail using a cheque, money order or credit card. If paying by credit card, you will need to ensure you complete all the details on the remittance section on the back of your rates account.

Mail your payment and remittance advice to:

City of Norwood Payneham & St Peters
PO Box 204

Payment at Council Customer Service Centres

Rates may be paid in person at any one of Council's three Customer Service Centres:

  • Norwood Town Hall, 175 The Parade, Norwood (8.30am to 5pm Monday to Friday)
  • Payneham Library, 2 Turner Street, Felixstow (during Library opening hours)
  • St Peters Library, 101 Payneham Road, St Peters (during Library opening hours)

Payment may be made in cash, by cheque, money order, Visa, Mastercard or EFTPOS.

 More information

For further assistance, contact our Council's Customer Service Staff