Pay Your Rates
Paying your rates — explore the payment options available on this page
To make it easier to manage your payments, we offer a range of payment options – with Payble being the most flexible and convenient.
No matter which payment method you choose, we’re here to help make the process as smooth as possible.
On this page:
- Pay your rates with Payble – flexible instalment options
- Other payment methods
- How to read your rate notice
- Rate instalment due dates
- Late payment information
Pay your rates with Payble
Payble is an easy-to-use Council approved online service that puts you in control of how and when you pay your rates.
With Payble, you can:
- Set up flexible instalments – pay weekly, fortnightly or monthly
- Choose your start date and spread payments over time
- View your balance and manage payments at any time — no need to call the Council
- Receive automatic reminders so you never miss a due date
- Access everything from your phone, tablet or computer.
New to Payble?
You’ll need a mobile phone number or email address to create your Payble account.
Don’t have one? Council can help set up your account. Simply complete the Direct Debit Request online form
Need help?
- Visit: Payble Online Help Guide
- Watch: How to Pay your Rates Using Payble
- Contact: Citizen Services
Other ways to pay your rates
If Payble isn’t right for you at this time, please see the other payment options below.
Council e-services
You can make a payment online through our secure e-services website.
Via BPAY
Please enter the biller code 3251 and use the 'Payment Reference Number' found on your rates notice.
Australia Post
Visit an Australia Post outlet to make payment via cash, cheque, money order or debit card.
Phone
Call Citizen Services on 08 8366 4555 to pay with Visa or MasterCard.
In person
- Visit the Norwood Town Hall at 175 The Parade, Norwood
- Any of our three libraries
Payment options: cash, cheque, money order, debit or credit card.
How to read your rate notice
This guide explains the key parts of your rates notice and what each section means.
To view a larger image, click this link or image below to open the PDF version.
Instalment due dates
The 2025-2026 rate instalment dates are:
| Quarter: | Due date: |
|---|---|
| Quarter 1 | 5 September 2025 |
| Quarter 2 | 5 December 2025 |
| Quarter 3 | 6 March 2026 |
| Quarter 4 | 5 June 2026 |
Late payment information
The Council applies late payment penalties in line with Section 181(8) of the Local Government Act 1999 and relevant Council procedures. Interest and fines continue to accrue while any amount remains overdue.
Ratepayers who are experiencing, or expect to experience, difficulty meeting the standard instalment amounts or due dates may contact the Council to discuss alternative payment arrangements. These arrangements do not prevent interest or penalties from being applied while there is an outstanding balance.
The Council may consider requests to waive penalties in certain exceptional circumstances. Requests must be submitted in writing and must clearly explain the reasons for seeking a waiver.
When the Council receives a payment for overdue rates, the amount is allocated in the following order:
- Legal costs, where applicable
- Interest charges
- Penalties
- Outstanding rates, starting with the oldest balance.
If you are having difficulty paying your rates, please contact us to discuss possible payment arrangements.
Contact
Citizen Services Team
T: 08 8366 4555
E: townhall@npsp.sa.gov.au
